Help
Questions, answered for both sides of the deal.
Escrow, fees, slots, and payouts — the same rules you will see after you sign in. Still stuck? Contact support.
How do I find creators on Tent?
Browse Find Creators or open a public media kit. Filter by niche, city, and platform, then send a direct offer, Book Service, or post a marketplace campaign. Tent does not auto-match or assign creators — you pick who to work with.
Should I post a campaign or hire someone directly?
Use a MICRO campaign when you want several small first-come actions. Use CONTENT when creators should pitch and you award the brief. If you already know the person, send a direct offer or Book Service from their kit — same escrow as a campaign.
How does campaign funding work?
You top up your Tent wallet (NGN or USD), then fund a campaign or accepted offer. That amount leaves available balance and moves into escrow before creators can deliver. NGN and USD stay in separate wallets.
How does escrow keep funds secure?
Once a deal is funded, money sits in escrow — not in the creator’s available balance — until proof is approved, the 72-hour review window ends, or an admin resolves a dispute. Either side can open a dispute while funds are locked. Tent records every movement on a ledger.
What is the 5% platform service fee?
Starter advertisers pay a 5% platform fee on top of escrow when they fund a campaign or offer. Premium subscribers do not pay that funding fee. Creators keep 80% of the agreed payout; Tent retains 20%.
What if a campaign does not fill? Do I get a refund?
Unused slots can be refunded to your Tent wallet as available balance — not as a card reversal. Closed or expired campaigns return remaining escrow after any completed work is paid. You can fund another campaign from that wallet balance or withdraw according to your account rules.
What if I do not review proof in time?
You have 72 hours after a creator submits proof. If you do not approve, request a revision, or open a dispute, escrow auto-releases the agreed payout. Use the deal room for notes before that clock runs out.
How do I hire a creator I already paid?
Open Campaigns or Direct Offers and search by name, @username, or title. Their handle opens the media kit — use Book Service or a new offer. Tent does not keep a separate matching list.